Frequently Asked Questions
Everything you need to know about your FerriFirenze experience, from our artisanal process to global delivery.
Where are FerriFirenze products manufactured?
Every piece in our collection is handcrafted in our historic atelier in Florence, Italy, by master artisans using traditional goldsmithing techniques and ethically sourced materials.
Does FerriFirenze offer international shipping?
Yes, we provide secure, insured worldwide shipping via premium couriers. Delivery times vary by region, but most international orders arrive within 3-7 business days.
Can I request a custom size or bespoke design?
Absolutely. We pride ourselves on our bespoke services. You can contact our concierge team to request specific ring sizing or to begin a consultation for a completely unique high-jewelry piece.
What is your return and exchange policy?
We offer a 14-day return policy for all unworn items in their original packaging. Please note that bespoke or personalized engravings are final sale and cannot be returned.
How should I care for my jewelry?
To maintain the brilliance of your jewelry, avoid contact with perfumes and household chemicals. We recommend storing each piece in its original FerriFirenze pouch and cleaning it gently with a soft, lint-free cloth.
Are the gemstones and gold ethically sourced?
Integrity is at our core. We only use conflict-free diamonds and gemstones compliant with the Kimberley Process, and our gold is sourced from suppliers who adhere to strict environmental and social responsibility standards.